INDEX · 01 · OVERVIEW
904 Family Law
Family law · Jacksonville, FL · Duval County
ENGAGEMENTSite + SEO + Ads + Hello AutomationsDURATIONOct 2014 – present · 10+ years

Zero to3,271 phone calls.

October 2014, Ian Hurley was launching a new family-law practice in Jacksonville. No website, no ads, no online presence. Ten-plus years later, the account has generated 3,271 phone calls and 1,965 tracked conversions on $291K of ad spend.Most client relationships last twelve to eighteen months. This one has lasted a decade, which is the only reason the current numbers are possible. Ten years of conversion history is what made the Performance Max campaign launch at $62.79 per lead in year ten. Agencies rotating through 12-month engagements never build the kind of account depth that unlocks that.
01 · Phone calls
3,271
All-time · Google Ads call extensions + call conversions
SOURCE · Google Ads account · all-time
02 · CTR · Search
4.29%
Family Law Search · industry benchmark ~2%
SOURCE · Google Ads · Family Law Search
03 · PMax cost / lead
$62.79
62% reduction vs. legacy search baseline
SOURCE · Google Ads · Performance Max, Jun 2025+
04 · Active engagement
10+yr
Oct 2014 – present, continuous
SOURCE · Client agreement history
INDEX · 02 · CHALLENGE
October 2014

A new practice. Zero digital footprint.

Ian Hurley was launching a new family-law practice in Jacksonville. No website, no ads, no online presence. In a market where potential clients Google “divorce attorney near me” at the worst moment of their lives, a new firm starts invisible. He came to Digital1010 with one ask: build everything.

  • 01
    No website. No attorney profile online, no practice-area pages, no consultation form.
    In 2014, the baseline expectation in family law was already “I Googled your name before I called.” A prospect doing that for a brand-new firm saw nothing.
  • 02
    No paid acquisition. No Google Ads account. Every “divorce attorney Jacksonville” click was going to an established competitor.
    Family law is one of the highest-intent categories in search. The query happens in a moment of real crisis and the click is worth hundreds of dollars in expected value. A new firm with no ad presence was absent from that entire market.
  • 03
    No organic ranking. No indexed pages, no backlinks, no local-SEO presence, no Google Business Profile worth finding.
    Jacksonville has dozens of family-law firms with established authority. Starting at zero meant years of compounding to reach the first page of a local pack. A new practice couldn’t wait that long.
  • 04
    No attribution. No way to tell whether a lead came from a search query, a referral, a billboard, or a coin flip.
    Every dollar of early marketing spend needed to be calibrated from day one. The build had to solve the invisibility problem and the measurement problem at the same time.
INDEX · 03 · WHAT WE BUILT
Weeks 1–8, from scratch

The whole engine, assembled in sequence.

Ads generate leads today. SEO compounds over time. Run both until organic can carry its weight, then let paid amplify what organic can't reach. That was the plan in week one and it's still the plan ten years later.
WEEKS 1–4
Custom responsive website.

Attorney profile, practice-area pages, consultation form, blog, mobile-optimized. A property Ian owned, not a template tied to a vendor.

Design + build + launch
MONTH 2
SEO campaign launch.

Jacksonville family-law keyword coverage. Practice-area structure, local schema, Google Business Profile optimization. Compounding asset from day one.

Local + practice-area SEO
MONTH 2
Google Ads, live alongside SEO.

High-intent Search ads capturing queries while organic built. The deliberate parallel: ads pay for today, SEO pays for everything after.

Search · Family Law
INTEGRATION
Hello Automations wired in.

Automated intake, lead routing, and attribution that connect every ad click back to the inquiry it generated. Ian's team sees which campaigns drive which calls. No lead slips through the follow-up cracks.

Intake + routing + attribution
ONGOING
Account ownership stays with Ian.

Website, Ads account, Search Console, GBP. Every asset registered to the firm, not the agency. Ten years of data compounding to an asset he owns.

Client is the owner
OPERATING RHYTHM
Weekly updates, monthly reports.

Weekly checklists and updates as things change. Monthly reports layer the numbers. Quarterly strategy reviews go deep on what to shift. Same cadence for a decade.

Reporting · since 2014
INDEX · 04 · TEN YEARS OF RESULTS
Engagement scorecard · Oct 2014 → present

Ten years of ad spend, measured in phone calls.

All-time Google Ads account data across every active campaign since the original launch. Phone counts include both call extensions and call-based conversions. Form fills captured via the site's consultation form and routed through Hello Automations.
Phone calls generated
3,271
Conversions · form fills + calls
1,965
Total clicks
27,424
Search impressions
3.24M
Total ad spend
$291,062
Average cost per lead
$148.12
Translated into business outcome

Est. 654 retained clients. $2M – $3.3M in potential revenue on $291K of ad spend.

A retained family-law client is typically worth $3,000 – $5,000 in fees per industry data. At a conservative 20% phone-to-client close rate applied to the 3,271 tracked calls, that's roughly 654 retained clients. Our job is to deliver credible, high-intent leads. The client's team handles consultation and closing.

What counts. What doesn't.
  • Counted: form submissions on the site, phone calls via Google call extensions, call-based conversions over the 60-second duration threshold.
  • Not counted: misdials, hangups, wrong-number calls, walk-ins, referrals. Revenue figures are industry-average estimates, not actual client revenue.
INDEX · 05 · THREE CAMPAIGNS · ONE ACCOUNT
How the account evolved

Ten years, three eras, one account.

The strategy changed as the account compounded. Search built the floor. Local expanded the reach. Performance Max took the efficiency gains only a mature account can unlock. Every era built on the conversion data the previous era generated.
CAMPAIGN 01

Family Law Search

Launched Oct 2014 · running continuously

High-intent search against Jacksonville family-law queries: “divorce attorney jacksonville,” “family lawyer jacksonville fl,” “military divorce attorney florida.” The backbone of the account for ten years.

Clicks
11,221
Conversions
1,260
Phone calls
1,717
CTR
4.29%
Cost / conversion
$165.78

4.29% click-through in an industry where 2% reads as healthy.

CAMPAIGN 02

Local · Duval County

Launched Feb 2020

Geographic display + search blanketing Jacksonville's home county. Built for visibility and brand recognition in a market where trust is a prerequisite for the call.

Impressions
2.8M
Clicks
11,783
Phone calls
828
Cost / conversion
$138.78

2.8 million impressions in Duval County alone. When someone in Jacksonville thinks “family law,” this is the name they’ve already seen.

CAMPAIGN 03

Performance Max

Launched June 2025

Google's AI-driven Performance Max campaign, deployed after ten years of first-party conversion data was available to train against. Immediately the most efficient lead source in the account.

Conversions
255
Phone calls
690
Cost / conversion
$62.79
Impressions
178,848

$62.79 per lead. 62% lower than the ten-year legacy search baseline. This efficiency does not exist without the decade of conversion history PMax learned from.

INDEX · 06 · TESTIMONIAL
Word from the client
Working with Digital1010 was a seamless experience. The new website perfectly reflects our commitment to the community and has already helped us connect with more local customers.
Ian H.904 Family Law
INDEX · 07 · WHY TEN YEARS
Why the relationship matters

Most client relationships last twelve to eighteen months. This one didn't.

The numbers on this page are not the result of a clever campaign. They're the result of three compounding loops that only exist when the relationship runs long enough to build them.
COMPOUNDING DATA

Ten years of first-party conversion signal.

Performance Max launched at $62.79 per lead not because we got lucky. It had ten years of verified phone-call and form-submission data to learn from. A new account would need two to three years to reach equivalent signal density. Agencies that churn clients every 18 months never produce this asset.

COMPOUNDING TRUST

Ten years of navigating platform shifts together.

Enhanced CPC, Smart Bidding, responsive search ads, Performance Max. We deployed each transition with confidence because we already understood the account deeply. New capabilities weren't experiments; they were the next step in a plan that had been compounding since 2014.

COMPOUNDING RESULTS

The account didn't peak. It evolved.

Year 1–6: search campaigns built the foundation. Year 6–10: local campaigns expanded Duval coverage. Year 10+: Performance Max optimized efficiency. Each phase built on the last. The cost-per-lead curve hasn't flattened; it's still bending downward.

INDEX · 08 · TIMELINE
Three eras, one account

From a cold start to an engine.

OCT 2014
Cold start.

No website, no ads, no presence. First engagement kicked off the same month.

NOV – DEC 2014
Site + Search live.

Responsive website shipped. Google Ads Family Law Search launched in parallel. First calls tracked inside 60 days.

2015 – 2019
Search compounds.

Family Law Search ran as the backbone. SEO and GBP caught up. CTR held above the 2% industry benchmark.

FEB 2020
Local Duval County launches.

Second campaign blanketed Jacksonville's home county. 2.8M impressions in the window ahead.

JUN 2025
Performance Max unlocks.

Ten years of conversion history trained PMax from day one. $62.79 cost-per-lead landed in month one.

Disclaimer:Results represent all-time Google Ads performance data for 904 Family Law. Phone calls include all call extensions and call-based conversions tracked through Google Ads. Revenue estimates are based on publicly available industry averages for family-law client values and an assumed 20% phone-to-client conversion rate. Digital1010 does not manage client intake, set fees, or have access to client revenue data. Actual results may vary.
The claim

That's nota campaign. That'san engine.

Ian launched his practice from zero in October 2014. Today the firm has received over 3,271 phone calls from potential clients, generated nearly 2,000 tracked conversions, and built 3.24 million impressions of brand visibility across Jacksonville on $291K of total ad spend. What happens after the phone rings is up to the client. He has kept us for over a decade.